What to Expect at a Veterinary Appointment
Knowing what you should expect from your first appointment with us will help to make the process much more pleasant for both you and your pet.
We ask that new clients arrive about 10 minutes early for their appointment o fill out our New Patient Form. To save some time, you can also complete our New Patient Form online in advance.
Meet Your Veterinarian
One of the members of our veterinary team will review your pet's history and discuss their issues with you. You will be able to ask any questions you may have, and we will be sure to dedicate time to answering them.
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your pet.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand whenever you need it.
Our Pet Care Philosophy
We believe that high-quality pet care extends beyond traditional veterinary services. We are dedicated to providing the most comprehensive animal care available to every one of the patients at our Phenix City veterinary facility.
Our goal is for Summerville Animal Hospital to be a one-stop-shop for all of your pet care needs - with a comprehensive range of services and outstanding customer service.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services before treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always speak with our clients about our written estimate before they leave our hospital, and will require a deposit based on the amount quoted in our estimate before providing further treatment.
- Should I call ahead to book an appointment?
- What is your appointment cancellation policy?
If you have to reschedule or cancel an appointment at Summerville Animal Hospital, let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We can provide care for cats and dogs at our veterinary hospital.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics, or surgery are required, a deposit is required up front, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.